CORE PLUS/Workplace Conflict Management

CORE PLUS is a system designed to provide impartial and confidential assistance to any DOI employee seeking to improve or resolve a workplace issue or concern. CORE PLUS is for all levels of employees and managers including bargaining unit employees, when the union elects to participate. CORE PLUS offers information and assistance on problem solving options including, but not limited to:

Consultation

This is an informal one on one meeting or discussion with an impartial neutral third party to allow a venue for deliberation, discussion or decision by an employee or manager considering their options.

Conflict Coaching

A one on one voluntary and confidential process that combines ADR and coaching principles. An inddidualized method for helping one person develop skills and strategies to constructively manage interpersonal conflicts.

Leadership Coaching

Leadership coaching provides personalized learning for busy executives and employees and is used to address both immediate, tactical issues and strategic, long -term issues or opportunities – and deepen their learning of themselves and their surroundings in the process.

Training and Team-building

Modules exist on conflict management skills, difficult conversations, communication skills, cultural competency, introduction to interest based negotiations, basic and advanced mediation skills and basic facilitation skills and additional training can be identified or designed based on specific needs.

Facilitated conversation

This process involves an impartial third party to assist in a difficult conversation to surface tensions or issues of concern, clarify misunderstandings, and improve communication and working relationships. It is less formal than a mediation process.

Mediation

Mediation is a confidential dialogue process facilitated by a skilled neutral mediator who supports the parties in developing voluntary, mutually acceptable, enforceable resolutions. Mediation is an informal approach that encourages collaborative problem-solving. It can address underlying issues in addition to the stated concern.

Facilitation

A process where an impartial practitioner (facilitator) assists to improve the flow of information between parties or helps a group move through a problem-solving process to reach group decisions, achieve stated goals, or to resolve or improve a situation. A facilitator generally becomes less involved in the substantive issues than a mediator.

Contact your bureau ombuds or bureau CORE PLUS coordinator to learn more about CORE PLUS resources.