IBC Executive Leadership

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Quan M. Boatman is the Interior Business Center Director. In that role, Quan is responsible for leading the delivery of shared services to support Interior offices and bureaus, as well as over 150 other federal agencies. She oversees a workforce of 900+ personnel charged with the mission of providing business support services to client agencies so they may focus on achieving their missions.

Quan joined the organization in August 2021 as the IBC Deputy Director. In that role, Quan served as the Chief Operating Officer and Chief Risk Officer to ensure effective planning and management of IBC services, operations, and resources. She was also responsible for guiding IBC’s strategy, risk, and performance management functions while supporting IBC’s three customer-facing shared service areas of assisted acquisition, financial management, and human resources/payroll.

With 20 years of professional career experience, Quan is recognized as an expert in cost reduction and program efficiencies which result in improved management of organizational and budget resources to eliminate waste, streamline processes, and implement continuous improvement processes.

Prior to the IBC, Quan held various leadership roles with the U.S. General Services Administration’s Federal Acquisition Service (FAS). In the Office of Customer and Stakeholder Engagement, she served as the Director of the Vendor Engagement and Training Division, overseeing execution of two national programs: Voice of the Supplier Program Management Office (PMO) and federal acquisition workforce training; and Branch Chief of the National Account Management Strategy Division, overseeing a national customer engagement team supporting DoD and civilian agencies’ procurement contracting activities. In the Office of Enterprise Management, Quan served as the Acting Branch Chief for the Category Management PMO and Federal Strategic Sourcing Initiative (FSSI) PMO, responsible for the $460M government-wide procurement obligations, program delivery, management controls, and performance oversight.

Quan began her federal career as a Team Lead at the U. S. Department of Homeland Security, Federal Emergency Management Agency (FEMA), Office of the Chief Procurement Officer where she led enterprise management of acquisition spend valued at $11B for sustainable operations for information technology (IT) services, professional services, office supplies, software licenses, relocation, financial management, and logistics management. In 2013, she was selected for a detail assignment with the Executive Office of the President, Office of Management and Budget (OMB) as a policy analyst with the Office of Federal Procurement Policy supporting OMB’s Government-wide Federal Strategic Sourcing Initiative (FSSI).

Before the federal government, Quan worked for the private sector, state government, and non-profit organizations and held various professional positions, gaining extensive experience in project management, business process improvement, supply chain management, and cost reduction management for global and geographically separated organizations. Quan holds a Master of Business Administration from Strayer University, a Bachelor of Science in Psychology from Virginia Tech, and is a certified Project Management Professional (PMP®). She is a native of Richmond, Virginia, and currently lives in Fredericksburg, Virginia, with her husband, Johnny, and they have three adult children.

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Steven R. Brand is the Interior Business Center Deputy Director. Charged with implementation of the Director’s vision, Steven provides executive leadership that drives efficient and effective operations across IBC’s three customer-facing shared service areas of assisted acquisition, financial management, and human resources/payroll.

Adept at strategically aligning complex portfolios of customer requirements, Steven has deep knowledge and extensive experience in leading federal business operations, ensuring sound operating principles and practices are consistently applied across the organization, to meet customer and stakeholder needs. Renowned for championing innovative solutions, Steven joined IBC from the Department of Energy (DOE) Office of the Chief Information Officer (OCIO), where he served as the Deputy Chief Information Officer for Resource Management. In that role, he led OCIO’s financial management, human resources, and acquisition functions. There he oversaw the execution of DOE’s telecommunications shared services and drove the novel acquisition strategy for the recompete of DOE’s critical multi-billion-dollar shared services IT and cybersecurity blanket purchase agreement.

In previous roles, Steven has led IT acquisition and procurement policy for the Internal Revenue Service, ensuring the effective and efficient execution of nearly 7,000 contract actions, worth nearly $2B, annually. As the Director of Procurement Policy, he managed a portfolio that included leading policy development and ensuring compliance with the Federal Acquisition Regulation (FAR) and agency procurement policies, as well as management and oversight of small business engagement, contract quality assurance (for over $2B in annual contract actions), contract cost and price analysis, risk management, and strategic oversight of the Treasury Acquisition Institute (TAI). In this role, Steven was awarded the Gears of Government Award, in 2019, for supporting the President’s Management Agenda, through exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship. Steven led the elimination of over 800 pages of undue, redundant, and conflicting IRS acquisition policies (a reduction of approximately 55%), thereby streamlining acquisitions and significantly lowering risk.

Steven joined the IRS, after serving as the Deputy Director, Business Administration for the Army Information Technology Agency (ITA). In that capacity, he provided leadership and guidance for a broad scope of functions, to include acquisition management, financial management, and human capital management. At ITA, Steven’s portfolio also included oversight of shared services funding and the provision of data and voice telecommunications for both government and non-government tenants of the Pentagon. He also served as the Deputy Director of Budget, Finance and Acquisition (BFA), for the Department of Homeland Security’s Office of the Assistant Secretary for Cybersecurity and Communications, overseeing a budget and annual acquisitions of approximately $1B; and he served as the Director, Acquisition, Plans and Resources for the Office of the National Communications System (NCS).

A graduate of the Department of the Treasury’s Senior Executive Service Candidate Development Program, Steven also holds multiple certifications in financial management, federal acquisition, and systems engineering, and he is a graduate of the Harvard Executive Fellows Program. He holds a PMP certification, has undergraduate degrees from The Ohio State University, and a master’s degree in computer science from the Naval Postgraduate School. After two decades of service, Steven retired from the United States Marine Corps to continue his service as a federal civilian.

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Matt Costello is the Associate Director for Enterprise Management and Chief Financial Officer of the Interior Business Center. Matt has been with IBC since 2017, and with the Department of the Interior since 2001.

Beginning his federal career as an Ethics Advisor in the Departmental Ethics Office and Associate Deputy Ethics Counselor for the Assistant Secretary for Indian Affairs, Matt also served as Ethics Counselor to DOI’s senior political leadership. Matt moved to the Office of Collaborative Action and Dispute Resolution serving in various roles including CADR Director. Matt led the development and implementation of the Department’s Organizational Ombuds program and support for public private public engagement and environmental collaboration efforts including the Extractive Industries Transparency Initiative and No Child Left Behind Negotiated Rulemaking for native schools.

Matt also served as Chief of Staff to the Deputy Assistant Secretary for Technology, Information and Business Service leading the reorganization and rebranding of the then National Business Center to the Interior Business Center, as well as the Department’s IT Transformation efforts to centralize core IT functions. Matt also served as the Department’s Open Government lead and worked on the renovation of the Morris K. Udall Building and the creation of the Fingerprints Child Care Center.

In the summer and fall of 2016, Matt served as the Department’s lead in its response to several high-profile accusations of sexual harassment and workplace discrimination. Matt led the Department and a multi-functional SES team in the development of the Department’s survey on harassment and discrimination, development of a mandatory single day in person training for all Departmental Senior Executives, development of a Department contract for independent investigation of allegations of harassment, and coordination of bureau and departmental antiharassment and discrimination policies. 

Matt is a graduate of the DOI’s Senior Executive Service Candidate Development Program, and lives in Washington, D.C., with his wife Julia and two sons Jackson and Turner.

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Sharon Roberts is the Associate Director of the Interior Business Center’s Acquisition Services Directorate. Her responsibilities include the oversight of a wide range of mission critical acquisition support services.

Sharon brings an extensive background in leading federal personnel and acquisition programs, to include leveraging innovation and technological solutions to improve organizational and program performance. Sharon’s distinguished professional career includes dual service in a civil service capacity while at the same time serving as an Officer in United States Army Reserve. Although retired from the US Army Reserves, she continues her public service dedication as a federal civilian. Sharon first joined IBC more than eight years ago, as AQD’s Deputy Associate Director and Bureau Procurement Chief.

Sharon has been supporting and leading federal acquisition, business operations, information technology, and human capital programs. In addition to serving within the Department of Interior, she has served within the Department of Defense, and the Department of Justice. Sharon has earned two degrees in the field of Aerospace and most recently completed a degree in the Executive Leadership Program from George Washington University.

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W. “Baze” Bazemore is the Associate Director of the Interior Business Center’s Financial Management Directorate. His responsibilities include the delivery of accounting operations, financial systems implementations, travel, charge card and other services to over seventy customers throughout the Department of the Interior and external government agencies. 

Baze began his professional career in the United States Marine Corps where he served 23 years as a Communications and Information Systems Officer including managing deployments of Pay, Personnel, and Accounting Systems at the Defense Finance and Accounting Service (DFAS) in Kansas City. He has over 25 years of experience in managing IT infrastructure, telecommunications, systems implementation and other technology intensive programs in support of federal – civilian agencies and Department of Defense – and state organizations. Baze joined IBC in May of 2016 as the Project Management Branch Chief and later became the Deputy Associate Director. He is a 2019 graduate of the Federal Executive Institute and holds Master of Science Degrees in Information Technology Management and Systems Engineering from the Naval Postgraduate School and George Washington University respectively.

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Keith O’Neill is the Associate Director of the Interior Business Center’s Human Resources Directorate. His responsibilities include the oversight of the full breadth of Human Resources services.

Keith joined IBC from the U.S. Coast Guard where he served as the Head of the Contracting Activity (HCA). In this role he had functional responsibility for over 600 civilian and 500 military personnel throughout the United States and abroad, who executed over 20,000 actions and obligated over $5 billion per year.

Prior to this role, Keith was with the IBC as the HCA and Associate Director for Acquisitions Management in Herndon, VA from 2012 to 2021. In this role, Keith oversaw an organization of approximately 400 federal employees and contractors in multiple locations, who executed over 9,000 actions, obligated over $2 billion, and generated over $65 million in revenue. He served as part of the IBC’s Executive Leadership Team and was the Acting IBC Director when the COVID Pandemic began.

Keith has extensive experience with full cost-recovery at the IBC, as well as leading organizations through transformative change with a focus on driving business results and organizational success. His prior executive experience with the IBC gives him a strong understanding of the role and challenges of leading in a Shared Services environment, and the importance of the work we do for federal customers across all three branches of government. He has demonstrated success in leading and developing people, problem solving, and leveraging technology in support of organizational missions.

Keith held prior roles in contracting and procurement with the U.S. Coast Guard, National Transportation Safety Board, and Department of Transportation, as well as working as an Economist and Market Analyst with the United States Postal Service. He holds a Bachelor of Science Degree in Economics from George Mason University and a Master of Business Administration Degree from George Washington University.
 

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Jeffrey Miller joined the Interior Business Center in November 2024 with almost 29 years of prior federal government experience. Much of his public service has included leading administrative operations, operational planning, strategic planning, internal controls, enterprise risk management, workforce planning, audit liaison, grantee satisfaction, employee engagement, data modernization, and a variety of other responsibilities.

His public service has included various roles at the Federal Emergency Management Agency (FEMA), Federal Transit Administration (FTA), Federal Motor Carrier Safety Administration (FMCSA), Federal Highway Administration (FHWA), the United States Capitol Police (USCP) and the U.S. Department of Education. 

Some of the highlights of his federal career have included leading the operational planning for a Presidential Inauguration, leading federal intergovernmental affairs in New York City after the 9/11 attacks and helping agencies transform and mature their missions through robust strategic plans. 

Jeff holds a degree in political science from Bridgewater College and a master's degree in government from Johns Hopkins University. He is a graduate of the Federal Executive Institute and holds an executive certificate for Organization Development and Change Management Leadership from the Institute for Transformational Leadership at Georgetown University.