Human Resources Operations

IBC provides federal agencies with high quality, cost-effective, and streamlined HR services in an all-inclusive model.

Position Classification Management

  • Advise on organizational structure and position establishment.
  • Classify positions in accordance with OPM regulations.
  • Administer classification appeals and ensure compliance.

Talent Acquisition

  • Recruitment: Strategic outreach to attract a diverse, highly qualified talent pool.
  • Assessment: Identify and develop effective applicant assessment tools and criteria using USA Staffing.
  • Staffing: Deliver end-to-end hiring support—application review, interview coordination, job offers, and seamless onboarding through Workforce Transformation and Tracking System (WTTS) and Entrance on Duty (EOD) systems.
  • Delegated Examining Unit: Establish and maintain a DEU, delegate hiring authority to IBC, and ensure full compliance with OPM audit requirements.

Federal Benefits Management

  • Benefits Counseling & Processing: Provide guidance on benefit options and eligibility; process elections for new hires; assist with Employee Express for self-service changes; report on program participation.
  • Retirement Counseling: Advise on retirement benefits and preparation steps; calculate annuity estimates; prepare retirement packages for OPM submission.
  • Workers’ Compensation: Deliver comprehensive services including adjudication, case management, and counseling.

Employee & Labor Relations

  • Performance Management: Support agencies in implementing and evaluating performance programs and addressing individual performance issues.
  • Compensation Management: Determine eligibility and calculate pay, leave, and other compensation.
  • Employee Relations: Assist with disciplinary actions, grievances, dispute resolution, accommodations, and other employee relations matters.
  • Labor Relations: Provide guidance on negotiations, mediation, arbitration, compliance, and statutory labor-management obligations.

Personnel Action Processing & Electronic Official Personnel Folder (eOPF) Maintenance

  • Manage and update personnel actions in FPPS.
  • Maintain Official Personnel Folders electronically in the eOPF system HR Systems Administration.

HR Systems Administration

  • Administer HR systems; manage user access and troubleshoot issues.
  • Implement system enhancements and streamline HR processes Personnel Security & PIV Card Processing (Available as a stand-alone service or included in the full HR service model).

Personnel Security & PIV Card Processing

(Available as a stand-alone service or included in the full HR service model.)

  • Fingerprint & Background Investigations: Process and adjudicate investigations for suitability and security clearances, per OPM regulations.
  • PIV Card Processing: Manage PIV card issuance in USA Access as Initiator, Sponsor, and Adjudicator; serve as agency liaison with GSA for card and system issues.

Systems Associated with this Service

For additional information, contact us.

Already an IBC Client? Visit our IBC Customer Central for additional online resources.

Was this page helpful?

Please provide a comment