Charge Card Management Center

IBC provides centralized charge card program management support and customer support services to Department of the Interior and external Federal agency customers. 

Our Services

  • Customer support and program coordination
  • Customer onboarding and transition support
  • CitiManager administration
  • Card lifecycle and account actions
  • Transaction and payment support
  • Reporting, dashboards, and analysis
  • Data validation and reconciliation
  • Performance measurement and KPIs
  • Training and knowledge resources

Customer Support

The IBC Charge Card Management Center works with Agency/Organization Program Coordinators, cardholders, approving officials, and other designated customer representatives to provide operational support and coordinate charge card program needs for Purchase, Travel and Fleet cards.

Customer Resources

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