Customer Care & Support

The IBC staff is available to assist our customers and answer your questions regarding the services we provide.

Accounting Operations

Contact us if you are an IBC customer seeking accounting guidance.

Contact Accounting Operations

Acquisition Services

Federal program managers can contact us with questions or general information inquiries related to upcoming or existing requirements.

Contact Acquisition Services

Aviation Acquisition Support

Contact us if you need assistance finding an aircraft or pilot to fulfill your mission needs.

Contact Aviation Acquisition Support

Casual Pay Workers

Contact us for more information if your Casual Pay question is not addressed on our online Casual Pay Guide.

Casual Pay Contacts

Charge Card (CitiManager)

Contact the IBC Charge Card Support Center if you have issues with your charge card or CitiManager.

Contact Your Agency/Organization Program Coordinator (A/OPC)

Contracting Officer's Representative (COR) Services

Contact us with inquiries related to our COR services.

Contact COR Services

Drug and Alcohol Testing*

Contact us with your questions regarding drug and alcohol testing services.

*As of May 4, 2025, the IBC’s Security and Drug & Alcohol Testing Division was realigned from the IBC to the Department’s Office of Law Enforcement and Security (OLES).

Contact Drug and Alcohol Testing

Financial Systems (Customer Support Center)

If you have an issue or question related to Oracle Federal Financials or CLM, please contact the Customer Support Center.

Contact the Customer Support Center

HR Services

For assistance with human resources services provided by IBC, please contact your servicing Human Resources Office representative. If you do not receive HR services from the IBC, you should contact your servicing human resources offices for HR questions and support.

DOI Employees: Find your Servicing Human Resources Office.

Contact Your Servicing Human Resources Office

HR Systems (Customer Support Center)

If you have an issue or question related to Personnel & Payroll systems (FPPS and Quicktime) or DOI Talent, FedTalent, EODS, and WTTS, please contact the Customer Support Center.

Contact the Customer Support Center

Payroll Services (Customer Support Center)

For payroll inquiries, duplicate copies of your W-2, or Leave and Earnings Statement, please contact the Customer Support Center.

Contact the Customer Support Center

Permanent Change of Station (PCS)

Contact the IBC PCS support staff and reach out to your Bureau or Agency PCS point of contact.

DOI Clients: Contact the IBC PCS Support Staff

Other Agencies: Contact the IBC PCS Support Staff

Personnel Security*

Contact us with your questions regarding personnel security.

*As of May 4, 2025, the IBC’s Security and Drug & Alcohol Testing Division was realigned from the IBC to the Department’s Office of Law Enforcement and Security (OLES).

Contact Personnel Security

Quarters Program/iQMIS

Contact us if you have issues related to the Quarters Program or iQMIS.

Quarters Program Contacts

Travel Systems/eTravel (Customer Support Center)

If you have an issue or question related to ConcurGov or E2 Solutions, please contact the Customer Support Center and listen to the options.

  • DOI Travel Help Desk – For DOI Office of the Secretary (OS) Employees, the DOI Travel Help Desk is your first stop to obtain resolution of most travel concerns.

Contact the Customer Support Center

Verification of Employment

Information on how to access the automated salary and employment verification service.

Verification of Salary and Employment

 

Interested in partnering with the Interior Business Center?

Please fill out the New Business Inquiries form and an IBC representative will be in touch. We look forward to discussing our service offerings and identifying how we can support your agency.

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